Frequently Asked Questions
What Shipping Method Are Available?
Currently, only the standard shipping method is available.
How to Contact Customer Service
You can reach out to us via email support@mejaaz.com or phone/what’s app: +91 783 878 9564
Do I Need An Account To Place Order?
No, you don’t need to create an account, but in case you need to return than an account can help for easy return process.
How Do I Know Once My Order is Confirmed?
Once your payment is authorized and your order is completed, you will receive an email from Mejaaz confirming the order placement. You would be provided with the Order Number, details of the order, and the amount you have paid. You will also receive an SMS confirming the same.
How Do I Track My Order?
We will provide you tracking link once we dispatch the order
Do You Take Orders Over the Phone?
We do not take orders over the phone. The customer would have to place an order on www.mejaaz.com by themselves. One could call the customer care support for any difficulties faced during placing the order.
Why is Cash On Delivery Payment Option Not Available at My Location?
Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. We would suggest making the payment through Credit Card, Debit Card, or Net Banking.
When Can I Expect My Order? How Many Days Does it Take For Delivery?
We usually ship within 24-48 hours with standard shipping method which usually take 4-5 working days to deliver within India. For international shipping, it takes about 10-15 days to deliver.
However please check the product details to know about the shipment about a particular product.
I Have Already Placed My Order, Can I Add More Items to the Same Order?
No. Once the order is placed, you wouldn’t be able to add more items to it. But you can get in touch with us and we would be able to help you out with a free shipping code so that you can place a fresh order only if your first order is not shipped.
What is the Estimated Delivery Time?
The delivery time varies from city to city. Typically it takes 3-4 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in North East India & J&K etc. may take a minimum of 5 to a maximum of 7 days. Due to unforeseen reasons, there might be a delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.